Careers

Current Openings

Healthcare/EHR Implementation and Training Specialist

MD Synergy Solutions, LLC

MD Synergy is looking to hire a dynamic healthcare/EHR implementation and training specialist ready to become an integral part of a new,
iOS/iPad based, game-changing EHR which is very intuitive to use. This person will need excellent
customer relationship and presentation skills.

Job Description: The EHR Implementation Specialist is responsible for implementation, configuration,
and training of practice operations to support the successful adoption of a game changing electronic
medical records software. In partnership with team members and in line with the project plan, the EHR
Implementation Specialist will interact directly with the physicians and physicians’ office staff to
configure, test, train, implement and support the use of the EHR software.

Primary responsibilities:

  1. Participate as a key member of the core implementation team charged with successfully
    implementing and supporting an EHR system by becoming a subject matter expert in the
    functionality of the electronic medical records
  2. Serve as main point of contact and application subject matter expert for the Physician offices
    during the implementation process and post implementation process; on site go-live support
    and post implementation phase, including optimization
  3. Analyze and document the requirements of a physician’s office and clinical workflow as they
    pertain to the implementation of the EHR software
  4. Prepare recommendations and/or alternatives that address existing and potential areas of improvements in physician office operations
  5. Create, utilize and implement customized training curriculum to train and instruct the physician’s office staff on the use the features of the software effectively
  6. Document implementation decisions and configuration approach
  7. Directly and remotely support the physicians and physician office staff in the use of the software
  8. Correctly status and prioritize issues
  9. Resolve issues directly and remotely utilizing training and provided documentation
  10. Follow established escalation and notification procedures
  11. Provide regular status updates to Project Manager for all assigned tasks

Requirements:

  1. 2+ years of professional experience working in a healthcare environment
  2. 2+ years of professional experience interacting with physician’s office
  3. Experience supporting and implementing EHR software is preferred
  4. Lives in Los Angeles area with reasonable commute to Tarzana
  5. Experience with issue resolution and / or issue tracking software

Preferred Qualifications:

  1. Bachelor’s Degree
  2. Bachelor's degree in healthcare administration, information systems or area of expertise
  3. Strong documentation skills with the ability to document physician practice workflow and
    recommend changes
  4. MS Office skills that include, Word, Excel, Outlook, Power Point and Project
  5. Maintain a current, valid California Driver’s License and maintain reliable transportation
    1. Apply Now!

Healthcare/EHR Support Specialist

MD Synergy Solutions, LLC

MD Synergy is looking to hire a dynamic healthcare/EHR Support specialist ready to become an integral part of a new,
iOS/iPad based, game-changing EHR which is very intuitive to use. This person will need excellent
customer relationship and problem solving skills.

Job Description: The EHR Support Specialist is primarily responsible for handling and resolving incoming
support cases related to all facets of Electronic Health Records, logged via phone, web, and email. The
EHR Support Specialist will answer helpdesk support calls, work with the development team member to
address issues, and help set up the system and make configuration changes to meet customer needs.
The EHR Support Specialist will also advance the MD Synergy Solutions brand via excellent written and
verbal customer communication and support.

Primary responsibilities:

  1. Take phone calls from EHR clients to troubleshoot questions and issues
  2. Work trouble tickets logged via the web and through email
  3. Manage cases through Customer Relations Management software
  4. Document cases by issue type and reason
  5. Escalate issues to Tier 2 and Tier 3 technical support specialists
  6. Escalate cross departmental product issues to appropriate department
  7. Work with Account Managers who visit customers locations
  8. Other Duties and Responsibilities as may be assigned from time to time
  9. Provide regular status updates to Project Manager for all assigned tasks

Requirements:

  1. Associates Degree or equivalent certifications in related field with 3.5+ GPA
  2. Electronic Health Record Experience
  3. Phone based customer service experience
  4. CRM documentation experience
  5. Excellent written and verbal communication skills
  6. Ability to work both 8am-5pm and 11am-8pm PST shifts
  7. Ability to work on-call 24/7 for emergency support on a rotational basis
  8. Lives in Los Angeles area with ability to travel to Tarzana

Preferred Qualifications:

  1. Bachelor's degree in healthcare administration, information systems or area of expertise
  2. MS Office skills that include, Word, Excel, Outlook, Power Point and Project
    1. Apply Now!

Healthcare/EHR Sales and Demos

MD Synergy Solutions, LLC

MD Synergy is looking to hire a dynamic Sales Representative ready to become an integral part of a new,
iOS/iPad based, game-changing EHR which is very intuitive to use. This person will need excellent
customer relationship and presentation skills.

Job Description: As a member of the EHR Sales Team, you will be responsible for increasing sales as well
as maintaining relationships with current customers who utilize MD Synergy products and services in
their environment. Your goal is to maximize revenue by creating new business and further developing
existing business. In this position, you create your own destiny as we have no caps on your earnings
potential!

Primary responsibilities:

  1. Create new revenue opportunities by educating our existing MD Synergy clients and other
    prospects about this game changing EHR
  2. Conduct in person demos of the EHR to physicians and physicians’ staff to create excitement
    about the product and related services
  3. Conduct high volume prospecting (50-60 calls, emails or Tweets per day) to qualify leads and
    prospects
  4. Qualify prospects' needs and effectively map them to MD Synergy’s offerings
  5. Work closely with the team and marketing to implement strategy and process
  6. Consistently achieve (and exceed!) quarterly quotas and goals
  7. Conduct yourself professionally and cast MD Synergy in a positive light

Position Deliverables:

  1. Plans and conducts the overall growth and revenue retention strategy
  2. Aggressively identify, target and close new business deals
  3. Meets or exceeds annual revenue targets, client retention goals for assigned provider
    markets/accounts
  4. Proactively manages and supports directly assigned accounts
  5. Adept communicator with the ability to think on their feet and effectively engage
    clients/prospects

Requirements:

  1. Direct sales experience in Software Technology, (Healthcare/Healthcare IT sales preferred)
  2. A proven record of high achievement
  3. Intellectual agility and natural curiosity
  4. Excellent computer skills
  5. College Degree, or equivalent experience
  6. Strong verbal and written/presentation skills
  7. Ability to learn and absorb material quickly
  8. Attention to details; organized and metric driven
  9. Professional acumen
  10. Be passionate in something! Doesn’t have to be an EHR
  11. Ability to travel
  12. Excellent sense of humor

Preferred Qualifications:

  1. Bachelor's degree in healthcare administration, information systems or area of expertise
  2. Prior experience in rapidly growing technology company
  3. MS Office skills that include, Word, Excel, Outlook, Power Point and Project
    1. Apply Now!

HTML Developer

MD Synergy Solutions, LLC

We are looking for an experienced HTML5 developer. Responsibilities will include the 
translation of the UI/UX design wireframes to actual code that will produce visual elements 
of the application. You will work with the UI/UX designer and bridge the gap between graphical
design and technical implementation, taking an active role on both sides and defining how the
application looks as well as how it works.

Job Description: Develop new user-facing features. Build reusable code and libraries for future use. Ensure the
technical feasibility of UI/UX designs. Optimize application for maximum speed and
scalability. Assure that all user input is validated before submitting to back-end.
Collaborate with other team members and stakeholders.

Requirements:

  1. HTML5
  2. CSS/CSS3
  3. Javascript
  4. Bootstrap
  5. JQuery
  6. Angular JS (Preferred)
  7. Must know Responsive Designing
  8. Proficient understanding of cross-browser compatibility issues and ways to work around them

Work Schedule: Flexible

Benefits: None

Salary: Negotiable

Apply Now!