We are looking to hire a dynamic healthcare/EHR implementation and training specialist ready to become an integral part of a new, iOS/iPad based, game-changing EHR which is very intuitive to use. This person will need excellent customer relationship and presentation skills.
The EHR Implementation Specialist is responsible for implementation, configuration, and training of practice operations to support the successful adoption of a game changing electronic medical records software. In partnership with team members and in line with the project plan, the EHR Implementation Specialist will interact directly with the physicians and physicians’ office staff to configure, test, train, implement and support the use of the EHR software.
Participate as a key member of the core implementation team charged with successfully implementing and supporting an EHR system by becoming a subject matter expert in the functionality of the electronic medical records
Serve as main point of contact and application subject matter expert for the Physician offices during the implementation process and post implementation process; on site go-live support and post implementation phase, including optimization
Analyze and document the requirements of a physician’s office and clinical workflow as they pertain to the implementation of the EHR software
Prepare recommendations and/or alternatives that address existing and potential areas of improvements in physician office operations
Create, utilize and implement customized training curriculum to train and instruct the physician’s office staff on the use the features of the software effectively
Document implementation decisions and configuration approach
Directly and remotely support the physicians and physician office staff in the use of the software
Correctly status and prioritize issues
Resolve issues directly and remotely utilizing training and provided documentation
Follow established escalation and notification procedures
Provide regular status updates to Project Manager for all assigned tasks
2+ years of professional experience working in a healthcare environment
2+ years of professional experience interacting with a physician’s office
Experience supporting and implementing EHR software is preferred
Lives in Los Angeles area with reasonable commute to Calabasas
Experience with issue resolution and / or issue tracking software
Bachelor’s Degree
Bachelor's degree in healthcare administration, information systems or area of expertise
Strong documentation skills with the ability to document physician practice workflow and recommend changes
MS Office skills that include, Word, Excel, Outlook, Power Point and Project
Maintain a current, valid California Driver’s License and maintain reliable transportation