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Healthcare/EHR Support Specialist

Los Angeles, CA · Full time

What we’re looking for

We are looking to hire a dynamic healthcare/EHR Support specialist ready to become an integral part of a new, iOS/iPad based, game-changing EHR which is very intuitive to use. This person will need excellent customer relationship and problem solving skills.

Job Description

The EHR Support Specialist is primarily responsible for handling and resolving incoming support cases related to all facets of Electronic Health Records, logged via phone, web, and email. The EHR Support Specialist will answer helpdesk support calls, work with the development team member to address issues, and help set up the system and make configuration changes to meet customer needs. The EHR Support Specialist will also advance the MD Synergy Solutions brand via excellent written and verbal customer communication and support.

Primary Responsibilities

Take phone calls from EHR clients to troubleshoot questions and issues

Work trouble tickets logged via the web and through email

Manage cases through Customer Relations Management software

Document cases by issue type and reason

Escalate issues to Tier 2 and Tier 3 technical support specialists

Escalate cross departmental product issues to appropriate department

Work with Account Managers who visit customers locations

Other Duties and Responsibilities as may be assigned from time to time

Provide regular status updates to Project Manager for all assigned tasks


Associates Degree or equivalent certifications in related field with 3.5+ GPA

Electronic Health Record Experience

Phone based customer service experience

CRM documentation experience

Excellent written and verbal communication skills

Ability to work both 8am-5pm and 11am-8pm PST shifts

Ability to work on-call 24/7 for emergency support on a rotational basis

Lives in Los Angeles area with ability to travel to Calabasas

Preferred Qualifications

Bachelor's degree in healthcare administration, information systems or area of expertise

MS Office skills that include, Word, Excel, Outlook, Power Point and Project

Cover letter


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