We are looking to hire a dynamic healthcare/EHR Support specialist ready to become an integral part of a new, iOS/iPad based, game-changing EHR which is very intuitive to use. This person will need excellent customer relationship and problem solving skills.
The EHR Support Specialist is primarily responsible for handling and resolving incoming support cases related to all facets of Electronic Health Records, logged via phone, web, and email. The EHR Support Specialist will answer helpdesk support calls, work with the development team member to address issues, and help set up the system and make configuration changes to meet customer needs. The EHR Support Specialist will also advance the MD Synergy Solutions brand via excellent written and verbal customer communication and support.
Take phone calls from EHR clients to troubleshoot questions and issues
Work trouble tickets logged via the web and through email
Manage cases through Customer Relations Management software
Document cases by issue type and reason
Escalate issues to Tier 2 and Tier 3 technical support specialists
Escalate cross departmental product issues to appropriate department
Work with Account Managers who visit customers locations
Other Duties and Responsibilities as may be assigned from time to time
Provide regular status updates to Project Manager for all assigned tasks
Associates Degree or equivalent certifications in related field with 3.5+ GPA
Electronic Health Record Experience
Phone based customer service experience
CRM documentation experience
Excellent written and verbal communication skills
Ability to work both 8am-5pm and 11am-8pm PST shifts
Ability to work on-call 24/7 for emergency support on a rotational basis
Lives in Los Angeles area with ability to travel to Calabasas
Bachelor's degree in healthcare administration, information systems or area of expertise
MS Office skills that include, Word, Excel, Outlook, Power Point and Project