Anywhere you'd print or fax, now you can text.
Althea Smart EHR Patient Texting is HIPAA-secured two-way SMS built directly into the chart. Every place you can print or fax a document in Althea Smart EHR, clinical notes, lab results, after-visit summaries, statements, you can also text it to the patient. Plus automatic appointment reminders, balance reminders, and mass messaging for recalls and announcements.
Phone tag and paper letters, replaced with a text.
Your patients already live in their text messages. Althea Smart EHR Patient Texting meets them there, securely, two-way, and built into every workflow in the chart. Faster confirmations, fewer no-shows, better collections, and real conversations instead of voicemail ping-pong.
Two-Way Texting, Built Into the Chart
Anywhere you'd print or fax a document in Althea Smart EHR, clinical notes, lab results, after-visit summaries, statements, referrals, you can text it instead. Patients reply with questions, your staff responds in-thread, and every message posts to the chart automatically.
Reminders Patients Actually Read
Appointment confirmations, visit reminders, health-maintenance recalls, balance reminders, and no-show follow-ups, automated, on-brand, and tap-to-confirm. Text open rates beat email and voicemail by an order of magnitude.
Targeted & Mass Messaging
Send flu-shot recalls, seasonal announcements, office-closure notices, or targeted outreach to a specific cohort, diabetic patients, overdue annuals, a specific provider's panel, all in one click, all from inside Althea Smart EHR.
From opt-in to closed loop.
In four steps.
Every text your practice sends and receives stays tied to the patient's chart, consent captured up front, messages delivered by Twilio, replies posted automatically, and nothing lost in a staff member's personal phone.
Patient consents to HIPAA-secured SMS once, at registration, in the portal, or at the kiosk. Consent is logged to the chart with a timestamp.
Your practice sends a reminder, a document, a result, or a mass announcement, automatically on a schedule, or manually from any print/fax menu in the chart.
Patient replies with a tap to confirm, a question, or an attachment. Your staff sees the message in Althea Smart EHR, not on a personal phone, threaded by patient, by staff member, by purpose.
Every message, sent and received, is logged to the patient's chart. Nothing walks out the door on a personal phone. Nothing sits in a staff member's inbox.
See the transformation.
A single patient interaction, two very different workflows. Paper letters, voicemail chains, and unreturned calls on one side. Instant, documented, HIPAA-secured conversations on the other.
Old Way Althea Smart EHR Patient Texting Independently Rated. Federally Certified.
Physician Approved.
Althea Smart EHR Patient Texting
The essentials, compliance, workflow, pricing, and patient experience, answered briefly.
Yes. Althea Smart EHR Patient Texting is HIPAA-secured SMS, patient consent is captured and logged, messages are delivered through a BAA-covered infrastructure, and clinical attachments are shared via secure links rather than raw SMS payloads. Nothing runs on a staff member’s personal phone.
Patients consent to SMS communication once, at registration, in the Althea Health portal, or at the Althea Kiosk on arrival. Consent is timestamped and logged to the chart. Patients can opt out anytime by replying STOP, and your staff sees their status instantly.
Yes, all messaging is two-way and threaded by patient. Replies land in the Althea Smart EHR inbox (not a personal cell phone), routed to the right staff member. Every message, outbound and inbound, is logged to the patient’s chart with timestamps.
Anywhere Althea Smart EHR offers a Print or Fax option, clinical notes, lab results, after-visit summaries, patient statements, referral letters, imaging reports, you can Text it instead. Patients receive a secure link that opens the document in their phone browser.
Appointment confirmations, pre-visit reminders, no-show follow-ups, health-maintenance recalls, balance reminders, telemedicine links, and post-visit review requests. All configurable per practice, per provider, per appointment type, set it once and it runs.
Yes. Run a query in Althea Smart EHR, “all patients overdue for a flu shot,” “Dr. Chen’s diabetic panel,” “everyone with an appointment next week”, and text the entire cohort in one click. Targeted messaging turns a 300-call recall into a 30-second send.
Althea Smart EHR Patient Texting is priced per message with a small monthly minimum, no per-provider surcharge, no per-patient license fee. Most practices run texting for a fraction of what they currently spend on postage, statements, and staff time on the phone. Contact sales for current pricing.
Turn phone tag into closed-loop conversations.
A 15-minute live demo is the fastest way to see Althea Smart EHR Patient Texting in action with your own workflow.
Schedule Your Free Demo