MD Synergy Support

EHR Support That’s Actually There When You Need It.

Our dedicated support team is made up of healthcare technology specialists who understand your practice. Submit a ticket and we’ll have you covered.

4-Hour Response SLA for Critical Issues
Ticket priority routing ensures urgent issues reach a specialist immediately
99.9% Platform Uptime SLA
Azure-hosted infrastructure with proactive monitoring and instant alerts
Our Commitment

Enterprise-Grade EHR Support & Uptime.
Physician-First.

MD Synergy EHR support is built on Microsoft Azure with 24/7 infrastructure monitoring and a dedicated support team that has served physicians for 25 years.

Infrastructure

Microsoft Azure Cloud

Zero on-site servers required. Automatic updates deploy without downtime or IT involvement. Your data is encrypted at rest and in transit.

Monitoring

24/7 Proactive Monitoring

Our infrastructure team monitors system health around the clock. Most issues are identified and resolved before they impact your practice.

Data Security

HIPAA Compliant & ONC Certified

Drummond ONC certified, Surescripts EPCS certified, HIPAA BAA available, and 21st Century Cures Act compliant — out of the box.