Althea AI · Agent Platform for Medical PracticesThe AI agent platform built for medical practices.
Althea AI brings together a growing suite of healthcare-trained AI agents that document visits, predict orders, answer calls, and surface care gaps. All native to Althea Smart EHR.
One platform.
An ever-growing team of agents.
An AI agent platform for medical practices where each agent handles one job exceptionally well, from documenting the encounter to answering the phone. Together they cover the full clinical and administrative workflow.
Your notes, written while you talk.
Ambient Charting listens to the visit, identifies speakers, and drafts a structured SOAP note in real time. Most charts are complete before the patient leaves the room.
- Real-time, not retroactiveThe note builds as the conversation happens. Review and sign in seconds, not hours.
- No extra device, no scribeRuns on the iPhone or iPad already in your pocket. Native to Althea Smart EHR.
- ICD-10 & CPT suggestions inlineDiagnoses are extracted with codes attached, ready for billing and quality measures.
Ambient Session
Note ready
An EHR that learns how you practice.
Predictive Charting analyzes your treatment patterns across every diagnosis and surfaces the orders, medications, and follow-ups you typically choose, not a generic textbook protocol.
- Learns from your closed chartsNo new data to enter. The AI reads encounters you’ve already signed.
- Confidence-scored suggestionsEvery recommendation comes with a percentage match to your historical pattern.
- You stay in controlNothing is auto-ordered. The agent suggests; you decide with one tap.
Predicted Orders
Learning
A 24/7 front desk that never misses a call.
Powered by our integrated partners MedCalls.ai and Confido Health, the AI Receptionist answers calls, books appointments, and handles patient communication across voice, SMS, and chat, with every action written straight into Althea Smart EHR. Practices using it report handling roughly 75% of inbound calls automatically, while cutting no-show rates below 5%.
- Real-time EHR schedulingBooks, reschedules, and cancels directly inside Althea Smart EHR. New-patient visits, follow-ups, urgent slots, multi-location.
- Outbound follow-ups & remindersConfirmations, recall campaigns, balance reminders, and post-discharge check-ins via SMS or voice, 24/7.
- 10+ concurrent calls, 20+ languagesNo busy signals. Patients reach a friendly voice in English, Spanish, Mandarin, and more, instantly.
- Intelligent escalationRoutine calls handled automatically; complex or urgent calls forwarded to the right staff extension with full transcript.
- Live dashboard & transcriptsEvery interaction is logged with call recordings, transcripts, and analytics for QA, in real time.
Live Call SimulatorDemo complete A second set of eyes on every chart.
The Clinical Assistant works silently in the background, scanning each patient chart for HCC coding opportunities, open care gaps, preventive reminders, and clinical decision support, surfaced at exactly the right moment.
- HCC gap detection & RAF optimizationSurfaces underdocumented chronic conditions so risk-adjusted revenue is never left on the table.
- HEDIS & preventive care remindersOverdue mammograms, A1Cs, eye exams, and immunizations flagged automatically, before the visit ends.
- Drug-interaction & allergy checksCross-references the active med list and history every time you prescribe.
- MIPS measure trackingReal-time visibility into your quality measure performance and what’s needed to close the gap.
In-Chart AI AssistantIn chart · J. Morales, 47F 
Listens to the patient–clinician conversation and generates a structured SOAP note in real time. No typing. No after-hours catch-up.
- Real-time SOAP-format generation
- Speaker separation & medical-grade transcription
- Tuned for 9+ specialties
- One-tap start on iPhone, iPad, or web
Learns how you practice. Suggests the orders, medications, and follow-ups you typically choose for similar patients, not a generic protocol.
- Personalized to your prescribing history
- Ranked confidence scores per suggestion
- Specialty-aware order sets
- You stay in control. Nothing auto-orders
A 24/7 voice agent that answers calls, books appointments, sends reminders, and handles patient questions across voice, SMS, and chat, with direct EHR sync.
- Books, reschedules & cancels appointments in real time
- Handles 10+ concurrent calls. No busy signals
- 20+ languages including Spanish & Mandarin
Quietly scans every chart for HCC coding opportunities, open care gaps, preventive reminders, and clinical decision support, surfaced at the point of care.
- HCC gap detection & RAF score optimization
- HEDIS & preventive care reminders
- Drug-interaction & allergy alerts
- MIPS measure surfacing in real time
Catches coding errors, suggests the correct E&M level, and optimizes claim submission to reduce denials, before the claim leaves your office.
- E&M level optimization
- Pre-submission denial prediction
- Modifier & CCI edit checks
- Auto-suggests CCM, APCM & AWV billing
Initiates, tracks, and follows up on prior authorizations end-to-end, pulling clinical justification straight from the chart and submitting to payers automatically.
- Auto-detects when a PA is required
- Drafts clinical justification from chart data
- Payer-portal submission & status tracking
- Escalates only what truly needs human review
One platform. One workflow.
Every Althea AI agent shares the same data, the same chart, and the same login. There’s nothing new for your staff to learn. The AI just shows up where it’s useful.
Agents activate inside Althea Smart EHR. No new app, no separate logins.
Each agent runs in the background, handling its job from the first patient of the day.
Suggestions, alerts, and call summaries appear inside the chart, not in a separate tool.
Every action stays under your control. The AI suggests; you sign, send, or skip.
More agents.
Every quarter.
Althea AI is a platform, not a product. We’re adding new agents to the suite continuously, included for every Althea Smart EHR practice at no extra cost.
Catches coding errors, suggests correct E&M levels, and optimizes claims to reduce denials before submission.
Initiates, tracks, and follows up on prior authorizations end-to-end, with clinical justification pulled straight from the chart.
Proactive recall campaigns for screenings, chronic care follow-ups, and AWVs via SMS, voice, or portal message.
Triages refill requests against the chart and protocols. Auto-approves routine requests, surfaces only what needs your eyes.
Reviews incoming results, flags abnormals, drafts patient communications, and queues necessary follow-ups.
Tell us what slows your day down most. Our agent roadmap is shaped by the practices that use Althea Smart EHR every day.
“Ease of use, excellent features, and great for dictating chart notes. Switched from eClinicalWorks.”
Independently Rated. Federally Certified.
Physician Approved.
What practices ask about Althea AI.
Althea AI is MD Synergy’s suite of healthcare AI agents that work natively inside Althea Smart EHR. Each agent handles a specific clinical or administrative job: documentation, scheduling, patient communication, care gap detection, and predictive ordering, so your team can focus on patient care.
Four production agents are live today: AI Ambient Charting, AI Predictive Charting, AI Receptionist, and AI Clinical Assistant. New agents are added regularly.
Yes. Every Althea AI agent runs on HIPAA-compliant infrastructure with a signed BAA. Audio is encrypted in transit and at rest, and no recordings are retained long-term by default.
Ambient and Predictive Charting are live from day one for every Althea Smart EHR user. AI Receptionist typically goes live in under 30 days. Clinical Assistant alerts are configured during onboarding.
No. Agents can be enabled individually. Most practices start with Ambient Charting and add others as workflows stabilize.
Yes. Upcoming agents include AI Billing Assistant, AI Prior Auth, AI Patient Outreach, AI Refill Agent, and AI Lab Result Agent. All future agents are included for existing practices on the same plan.
Stop doing the work AI can do for
you.
Four agents live. More every quarter. All native to Althea Smart EHR. Free demo, no setup fees, cancel within 30 days.