No. Patients join the visit in Safari, Chrome, Firefox, or Edge, desktop or mobile, with one tap on the meeting link. No app install, no account creation, no plug-in. This is one of the top reasons practices switch to Althea Smart EHR for telemedicine.

Nothing changes. The kiosk is an option, not a requirement, patients who want staff assistance still get it. In practice, most patients prefer the kiosk because it’s faster and more private than filling out paper at a counter.

Patients receive a branded SMS with the practice name, balance owed, and a secure one-tap link. The page is mobile-optimized, supports Apple Pay and Google Pay, and delivers a confirmation receipt to the patient and a paid status flag back to the EHR ledger in real time.