Yes, fully HIPAA-compliant. Audio and video are end-to-end encrypted in transit. MD Synergy signs a BAA with every practice, and all infrastructure is designed for healthcare, no recording retained unless the practice explicitly chooses to save one.

Yes. Althea Smart EHR Patient Texting is HIPAA-secured SMS, patient consent is captured and logged, messages are delivered through a BAA-covered infrastructure, and clinical attachments are shared via secure links rather than raw SMS payloads. Nothing runs on a staff member’s personal phone.

Yes. The kiosk runs in secure kiosk mode, patients only see their own record, sessions time out automatically, and no data is stored on the iPad itself. All activity is encrypted in transit and posts directly to Althea Smart EHR.

Yes. All messages are end-to-end encrypted in transit and encrypted at rest, audit-logged, and access-controlled to the practice’s user roster. PHI mentioned in messages is contained within the same secure boundary as the chart itself, and MD Synergy signs a BAA with every practice.

Yes. All faxes are encrypted in transit and at rest, MD Synergy signs a BAA with every practice, and every fax access and assignment is logged for audit. Faxes never sit on a shared paper tray, they’re only visible to authorized staff inside Althea Smart EHR.

Yes, fully HIPAA-compliant. Audio is processed securely and is not retained long-term by default, only the structured note and optional transcript are stored in the chart. MD Synergy signs a BAA with every practice, and all processing occurs on encrypted, compliant infrastructure.